Exclusions to Free Shipping
Free shipping does not apply to remote locations in Europe. Fees for these areas will be calculated at checkout. Orders outside Europe are not eligible for free shipping.

Order Processing & Shipping Times
Orders are usually dispatched Monday to Friday, excluding public holidays.

• “In Stock” items ship immediately.

• “Made to Order” items take 15–20 business days before shipping.

Orders may arrive in multiple parcels, but you will only be charged the shipping fee shown at checkout.

Delivery Times
Within Europe:

• Standard: 3–10 business days

• Express: 1–3 business days

International (Outside Europe):

• Tracked: 7–20 business days

• Express: 3–10 business days

Multiple Addresses
Each order ships to a single address. To send items to different locations, place separate orders.

Changing Your Address
Contact us immediately if you need to update your address. Changes cannot be made after dispatch.

P.O. Box Deliveries
Available only via Standard Shipping. Express or expedited methods are not available for P.O. Boxes or remote addresses.

International Shipping
Yes, we ship worldwide. Fees and delivery times vary by destination.

Shipping Origin
Orders are shipped from our European location.

Shipping Costs
Fees are based on order weight and destination, calculated at checkout (€).

Billing & Shipping Mismatches
Different billing and shipping addresses may require verification and could delay processing.

Customs Fees
Orders outside the EU may incur customs or import taxes, which are the customer’s responsibility.

Late Parcels

• Track your package via the confirmation email.

• Contact the delivery service for updates.

• Consult your local customs office for international shipments.

Once an order is marked as delivered, we are not responsible for lost or stolen packages.