How can I check my order status?
Log in to your account at any time to track your order. If you checked out as a guest, please contact us with your order number.

Do your products use real fur?
Yes, most of our hats, gloves, and scarves are made from natural fur sourced through regulated European auctions. If an item is faux fur, this will always be stated clearly in the description.

Where are your furs from?
Our furs are responsibly sourced within Europe, mainly from established auctions in Scandinavia. All are origin-certified.

What about sheepskin?
We use European sheepskin, primarily from merino crossbreeds, known for their warmth and softness.

How do I choose the right size?
Each product page includes sizing details. If you’re between sizes, we recommend choosing the larger size. For custom sizing at no extra cost, please contact us.

Can I request a customised item?
Yes. Most of our products can be tailored to your requirements, for example, custom sizing or small design adjustments. Please contact us to discuss your request.

Can fur handle snow or rain?
Fur naturally resists light snow and drizzle, but avoid heavy rain or soaking. If your item gets damp, let it air dry away from heat sources.

How do I clean my fur?
For small marks, use a specialist fur care kit. For deeper cleaning, take your item to a professional furrier or dry cleaner experienced with fur. Never machine wash.

Can I return or exchange my order?
Yes — please see our Returns & Exchanges Policy. Orders can only be cancelled or changed before dispatch, so contact us quickly if needed.

What payment methods do you accept?
We process payments securely via Stripe, which accepts most major credit and debit cards.

What currency do you charge in?
All prices are listed in euros (€).

Is my information secure?
Yes, we protect all customer data and never share personal details. Payments are encrypted, and no card data is stored after checkout.